How we test

A used Nintendo Switch 2 can look flawless and still be locked out of online play. That's why the online test comes first, before the console is reset. Reset it first, and you'd have no way to know it was banned until a customer opened the box.

The 8 steps every console goes through

1. Record and match. We log the serial number, photograph the console, Joy-Con 2 and box, and check that the serial on the console matches the serial on the box.
2. Online test. We connect to Wi-Fi, open the eShop and launch an online game. A ban error (2124-4508 or 2124-4007) means the console goes back to our supplier immediately.
3. Joy-Con 2. We check for stick drift in System Settings calibration and in a 3D game, with a full rotation of each stick, and we attach and release both Joy-Con from the console.
4. Screen. We look for dead pixels and color tint, and test touch response in all four corners.
5. Battery and back panel. The back panel must be flat, since a raised back is a sign of a swelling battery. We charge fully and play handheld for 30 minutes.
6. Dock. We confirm HDMI video out to a TV and charging while docked.
7. Slots. The game card slot must read a cartridge and the microSD Express slot must detect a card.
8. Clean slate. We sign out and remove the previous owner's Nintendo Account, reset the console to factory settings, and pack it with all original accessories plus a free case and screen protector.

What "Used" means here

Fully working and complete in the original box. Expect light signs of use, such as faint scuffs on the shell, Joy-Con or dock. No cracks, no dead pixels, no screen scratches visible with the display on, and no battery swelling. Consoles that don't meet this standard are never sold.

After it ships

We keep the serial number of every console we send. If your console shows a ban error within 30 days of delivery that wasn't caused by anything done after delivery, we refund you in full. Returns are accepted only for the serial number we shipped.