Refund policy

Last updated: October 8, 2026

30-day returns, full refund

You can return your order within 30 days of delivery for a full refund of the price you paid. There is no restocking fee, and we cover return shipping with a prepaid label.

Holiday orders: returns through January 15, 2027

Orders placed from October 8 through December 1, 2026 can be returned through January 15, 2027, or within 30 days of delivery, whichever is later. That way, a gift opened on Christmas morning can still come back.

Online Guarantee

Every console connects to the eShop and Nintendo Switch Online before it ships. If your console shows a ban error (2124-4508 or 2124-4007) within 30 days of delivery, and the error was not caused by anything done after delivery, we will refund you in full, including any game cartridge in your order. If we believe the ban followed activity after delivery, we will explain why and help you contact Nintendo.

How to return

  1. Email support@greenlightconsoles.com with your order number and the reason for the return.
  2. We'll send you a prepaid return label.
  3. Before packing, sign out of and remove your Nintendo Account from the console, and back up anything you want to keep.
  4. Pack the console with everything that came in the box: Joy-Con 2, grip, Joy-Con 2 straps, dock, power adapter, HDMI cable, the original box and any game cartridge from your order. You may keep the free case and screen protector.

Conditions

  • We accept returns only for the serial number we shipped with your order. We record every serial before shipping.
  • Returned items must be in the condition we sent them. If items are missing, damaged after delivery or modified, we may refuse the return or deduct the reasonable cost of the missing or damaged item from your refund. We will tell you before doing so.

Refunds

We inspect returns within 3 business days of receiving them and issue the refund to your original payment method. Your bank may take a further 5–10 business days to show it.

Damaged or wrong item

If your order arrives damaged, or isn't what you ordered, email us within 7 days of delivery with photos. We will send a replacement or a full refund, and we cover all shipping.

Contact

Green Light Consoles, 2800 Post Oak Blvd, Houston, TX 77056 · +1 (346) 344-2869 · support@greenlightconsoles.com · 9 AM – 9 PM Pacific Time, 7 days a week