Shipping policy
Last updated: October 8, 2026
Free shipping
Shipping is free on every order to the contiguous United States: the 48 adjacent states and Washington, D.C.
Where we don't ship
We currently do not ship to Alaska, Hawaii, Puerto Rico or other U.S. territories, military addresses (APO/FPO/DPO), or addresses outside the United States. PO Boxes are accepted.
How long it takes
- Processing: every console is tested before it ships, so orders ship within 5–8 business days after the order is placed. Business days are Monday to Friday, excluding U.S. federal holidays.
- Delivery: after shipping, delivery usually takes 2–5 business days.
- In total, most orders arrive 7–13 business days after the order is placed.
Holiday orders
For the best chance of delivery before Christmas, order by December 4, 2026. Carrier delays during the holidays are outside our control, so we can't guarantee a delivery date.
Carrier, tracking and signature
We ship with USPS Ground Advantage, insured for the full order value. Because consoles are high-value items, delivery requires a signature. You'll receive a tracking number by email as soon as your order ships.
If we're running late
If we can't ship within the time stated above, we'll email you with a new expected ship date and give you the option to cancel for a full refund.
Lost or damaged packages
If tracking shows no movement for 7 days, or your package arrives damaged, email us with your order number (and photos for damage). We'll handle the claim with the carrier and send a replacement or a full refund.
Contact
Green Light Consoles, 2800 Post Oak Blvd, Houston, TX 77056 · +1 (346) 344-2869 · support@greenlightconsoles.com