Contact

Questions about a console, an order or a return? We answer every message, usually within one business day.

Email: support@greenlightconsoles.com
Phone: +1 (346) 344-2869
Hours: 9 AM – 9 PM Pacific Time, 7 days a week
Address: 2800 Post Oak Blvd, Houston, TX 77056

For an existing order, please include your order number. For a warranty or online-guarantee question, a short photo or video of the issue helps us solve it faster.

Quick answers

When will my order ship? Within 5–8 business days. You'll get a tracking number by email as soon as it ships, and delivery usually takes 2–5 business days after that.

My console shows error 2124-4508 or 2124-4007. Contact us within 30 days of delivery. If the error wasn't caused by anything done after delivery, we refund you in full.

How do I return a console? Email us within your return window and we'll send a prepaid return label. Please sign out of and remove your Nintendo Account before you pack it.

Is this an official Nintendo store? No. We're an independent retailer, and our warranty comes from us, not from Nintendo.